FREQUENTLY ASKED QUESTIONS.

What is COYL?

COYL is a proclamation to all – go your own way and do your own thing no matter how far out.

Sizing?

Typically if you like a relaxed fit go a size up. Sizing guides can be found on each product page, the links are highlighted in blue. But incase you missed them t-shirt sizing and sweatshirt sizing If you do have any questions or need further help about the sizing please email 

Are your products environmentally friendly?

All COYL clothing products have been chosen for their sustainable use of materials both organic and recycled along with their premium quality. Clothing products are printed using OEKO-TEX® certified inks, and produced in line with the Global Organic Textile Standards and are PETA approved.

All products are shipped in recyclable paper postal mailing bags, manufactured from sustainable sources that comply with FSC® certification. The mailing bags are durable and weather-proof to ensure that your order arrives in a great condition.

Shipping:

Standard shipping is the most cost effective option. It’s an untracked service and typically very fast. In most cases orders shipped with Royal Mail’s 1st Class service arrive the next working day but may take up to 3 working days to arrive within the UK.

Estimated delivery time:

  • UK – 1 to 3 working days
  • EU – 3 to 5 working days
  • Everywhere else – 7 to 10 working days

Recorded Shipping:

Recorded delivery is a proof of delivery service. UK orders are tracked on delivery and once the parcel has been signed for Royal Mail will have a record of who signed for the parcel, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it’s delivered.

Estimated delivery time:

  • UK – 1 to 3 working days
  • EU – 3 to 5 working days
  • Everywhere else – 7 to 10 working days

Next day Courier Shipping:

Next day courier shipping is tracked throughout its journey, and proof of delivery is obtained when delivered. The ‘next day’ service refers to the UK, where all parcels are delivered the next working day. Delivery estimates for other countries are slightly longer.

Delivery estimates:

  • UK – next working day
  • EU – 3 to 5 working days
  • Everywhere else – 5 to 7 working daysShipping costs are calculated on the weight of your parcel, the shipping method and the destination it’s being shipped to. All parcels heavier than 0.6kg (UK) or 0.3kg (rest of the world) will default to DPD as this is the cheapest shipping option.

What happens if my order doesn’t arrive?

All delivery times are estimated and based on quotes supplied by the relevant courier, so they can’t be guaranteed. If you have not received the parcel within the estimated delivery time then it’s very likely there has been a delay in transit. For orders shipped via Royal Mail please allow 2 days after the estimated delivery time before getting in touch. For orders shipped via DPD please get in touch quoting your tracking number. 

Is your site secure?

Please be assured that transactions through this store are secured with SSL encryption. Payments are taken through the PayPal gateway.

Anything else?

If do have any other questions please get in touch here email